Noticeboard

Notice to Close

For the purposes of Staff training this surgery, along with others in the Thurrock area, will be closed on the afternoon of  Tuesday 1Oth November 2020 .  Please note we shall be closed from 12.30pm.
During closure an Emergency Only service will be in operation and you are asked to telephone 01375 480000 where a contact number will be provided.
The surgery will open as normal on Wednesday 11th November 2020.
Whilst we hope you will agree that there is already a high standard of patient care in Thurrock we are committed to further improving Primary Care services.  Supporting protected learning time for GPs and Practice Staff will assist us in doing this.

IMPORTANT MESSAGE RE: CORONAVIRUS

We have put the following measures in place in order to help limit the spread of COVID-19 and provide a safer environment for patients and staff.

 

1    Attend the surgery only when you have been told to, ie for an appointment, to collect sample bottles or other information.  The majority of information can be emailed or posted to you. Please do not attend with Registration documents - these can be emailed to us.

2    Repeat prescriptions can be requested online (contact Reception to be set up for this).  Alternatively order through your regular pharmacy or drop your written request through our letterbox.  Please note you will no longer be able to write your request at the surgery.

3    Appointments must be requested by telephone or via the online triage tool (E-consult).  Please do not come to the surgery in person to book an appointment.  We are aiming to provide additional telephone support.

4    All appointments will be by telephone unless you are told otherwise.

5    If you are asked to come to the surgery for an appointment please wait in your car until your appointment time.  This is to limit the number of people in the waiting room at any one time.  

6    Do not bring friends or other family members with you unless essential, ie to accompany children or elderly etc.

7    Consultations are limited to a maximum of 10 minutes.

8    Please wear a mask or face covering whenever you enter the building.

9    We will be operating a one way system within the surgery.  Please enter through the usual main entrance, you will be guided to the appropriate exit.

 

Thank you for your continued support and patience during these prolonged unprecedented times.

 

FROM 13TH JUNE: Repeat prescription forms will no longer be available in the practice, this is in an effort to help to prevent cross contamination on pens and paper.  Please complete online request and return to surgery via postbox or email us at chafford.prescriptions@nhs.net

Repeat Prescription Form

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TEXT MESSAGES

Please ensure that you keep your mobile telephone number updated to ensure that you receive text messages from this surgery (appointment reminders, health messages etc).

FACEBOOK

To keep up to date with Practice Information please join the Chafford Hundred Medical Centre Facebook Page.

VOLUNTEERS WANTED FOR PATIENT GROUP

Interested in becoming involved with the practice Patient Reference Group? Please see the Patient Reference Group page for more details.

E-Consult

Our surgery is now using E-consult  - this is an online guide that gives you 24/7 access to medical advice and NHS GP services (see home page for more details)

EMAIL & TEXT MESSAGE CONSENT

 

mobile phoneYou can now register to receive information regarding appointments and health care via text message. 

If you wish to register for this service please complete the consent form.


If you would like to receive information via email please read the information leaflet (see below) and return the consent form. Email Consent

EMAIL COMMUNICATION  -  PATIENT LEAFLET

 INTRODUCTION

At Dr T Abela & Partners, we are striving to improve communication and prioritise convenience for our patients.  As such we have introduced an email service to enable patients to receive correspondence from the Practice via email.

Due to the insecure nature of the internet, limits have to be placed on the type of communication that will be permitted.

The email service is limited to patients who have consented to the conditions of use.

 

PURPOSE OF THE EMAIL SERVICE

The email service will be available to all patients at Dr T Abela & Partners.  Limited information will be sent to patients via email.  The following list covers the information that may be sent electronically:

 

  • Referral letters and eReferral booking information.
  • Appointment letters for clinics (chronic diseases, minor surgery) and post natals.
  • Letter of notification that there is further action of a test result, ie make an appointment/collect a prescription/contact the surgery.  This will not             have any details of the test or result.
  • Letter of notification that the patient needs a medication review.
  • Letter of notification that further action is required following appointments with secondary/tertiary care.
  • Blood test request form.
  • Medical Certificate.
  • Other information as requested by the patient.

 

HOW DOES THE EMAIL SERVICE WORK?

In order to communicate with patients via email we require:

 

  • A signed consent form accepting the conditions and limitations of the email

 

 

 

  • Details of the patient’s personal email address for   This       MUST NOT be a work email address.

 

All consent forms will be scanned into the patient records.  The read code ‘XaRFI/705025004 - Consent given for communication by email’ will be added to the patient record.

Copies of all correspondence sent via email will be filed in the patients’ medical records and the read code ‘XaIvi/401271004 - Email sent to patient’ will be recorded.

Patients will only receive emails from chafford.secretary@nhs.net or chafford.econsult@nhs.net.   

Email communication will not be used for urgent communications.

 

PATIENT RESPONSIBILITIES

  • Patients must inform the Practice of a change in email address  
  • Emails received from Dr T Abela & Partners must not be forwarded to anyone else.
  • Patients are responsible for frequently checking their emails to ensure important information is not missed.  It is possible that emails may go to           the spam folder and this should also be checked.
  • All attachments will be in Word or pdf format, if this is not compatible with the patient’s computer it is their responsibility to inform the Practice.
  • Patients can choose to opt out of the email service at any time by advising           the surgery in writing.

 

EMAIL SECURITY

Emails are generated using a secure facility but because they are transmitted over the internet (a public network) it is important to note that this type of communication is not always secure.  Dr T Abela & Partners will use reasonable means to protect the security and confidentiality of information sent via email.  However due to the risks outlined above, we cannot guarantee the security and confidentiality of communication sent via email and will not be liable for improper disclosure of confidential information that is not caused by Dr T Abela & Partners’ intentional misconduct.

Contact details will be used solely in relation to healthcare services offered by the Practice.

All emails sent or received by Dr T Abela & Partners are subject to monitoring.

 

 



 
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