Noticeboard

Notice to Close

For the purposes of Staff training this surgery, along with others in the Thurrock area, will be closed on the afternoon of  Tuesday 1Oth November 2020 .  Please note we shall be closed from 12.30pm.
During closure an Emergency Only service will be in operation and you are asked to telephone 01375 480000 where a contact number will be provided.
The surgery will open as normal on Wednesday 11th November 2020.
Whilst we hope you will agree that there is already a high standard of patient care in Thurrock we are committed to further improving Primary Care services.  Supporting protected learning time for GPs and Practice Staff will assist us in doing this.

IMPORTANT MESSAGE RE: CORONAVIRUS

We have put the following measures in place in order to help limit the spread of COVID-19 and provide a safer environment for patients and staff.

 

1    Attend the surgery only when you have been told to, ie for an appointment, to collect sample bottles or other information.  The majority of information can be emailed or posted to you. Please do not attend with Registration documents - these can be emailed to us.

2    Repeat prescriptions can be requested online (contact Reception to be set up for this).  Alternatively order through your regular pharmacy or drop your written request through our letterbox.  Please note you will no longer be able to write your request at the surgery.

3    Appointments must be requested by telephone or via the online triage tool (E-consult).  Please do not come to the surgery in person to book an appointment.  We are aiming to provide additional telephone support.

4    All appointments will be by telephone unless you are told otherwise.

5    If you are asked to come to the surgery for an appointment please wait in your car until your appointment time.  This is to limit the number of people in the waiting room at any one time.  

6    Do not bring friends or other family members with you unless essential, ie to accompany children or elderly etc.

7    Consultations are limited to a maximum of 10 minutes.

8    Please wear a mask or face covering whenever you enter the building.

9    We will be operating a one way system within the surgery.  Please enter through the usual main entrance, you will be guided to the appropriate exit.

 

Thank you for your continued support and patience during these prolonged unprecedented times.

 

FROM 13TH JUNE: Repeat prescription forms will no longer be available in the practice, this is in an effort to help to prevent cross contamination on pens and paper.  Please complete online request and return to surgery via postbox or email us at chafford.prescriptions@nhs.net

Repeat Prescription Form

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TEXT MESSAGES

Please ensure that you keep your mobile telephone number updated to ensure that you receive text messages from this surgery (appointment reminders, health messages etc).

FACEBOOK

To keep up to date with Practice Information please join the Chafford Hundred Medical Centre Facebook Page.

VOLUNTEERS WANTED FOR PATIENT GROUP

Interested in becoming involved with the practice Patient Reference Group? Please see the Patient Reference Group page for more details.

E-Consult

Our surgery is now using E-consult  - this is an online guide that gives you 24/7 access to medical advice and NHS GP services (see home page for more details)

Subject Access Request Policy

This policy provides the Practice with a process for the management of requests for personal information (for living individuals) under the Data Protection Act (DPA), the General Data Protection Regulations (GDPR) and (for deceased individuals) the Access to Health Records Act 1990.

Under the Data Protection Act, subject to certain conditions, an individual is entitled to be:

  • Told whether any personal data is being processed;
  • Given a description of the personal data, the reasons it is being processed, and whether it will be given to any other organisations or people; and
  • Given a copy of the information comprising the data; and given details of the source of the data (where this is available).

Individuals wishing to exercise their right of access should:

  • Make a written application to the Practice holding the records, including via email
  • Provide such further information as the Practice may require to sufficiently identify the individual

The request must be complied with without delay and at least within one calendar month of receipt of the request. This period can be extended for a further two months where requests are complex or numerous, however the Practice must inform the individual within one month of receipt of the request and explain why the extension is necessary.

Complaints And Appeals 

The applicant has the right to appeal against the decision of the Practice to refuse access to their information. This appeal should be made to the Practice Manager.

 

If individuals remain unhappy with the Practice response, they have the right to appeal to the Information Commissioner’s Office:

 

https://www.ico.org.uk/Global/contact_us.

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

 

Email: casework@ico.gsi.gov.uk

 
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